Complaints
Expana is aware of the importance that our subscribers place on the accuracy of our data and therefore endeavors to provide price assessments of the highest quality. We recognize that sometimes our subscribers may wish to question our application of the published methodology to a given price assessment. In such an instance, we would encourage you to reach out to the market reporter who made the assessment for a detailed explanation of the price assessment process. However, if after receiving a response from our market reporter you are still of the view that our methodology has been inconsistently applied, you are welcome to file a formal complaint in the manner specified below. To ensure the independence of the investigation, your complaint will be handled by Expana’s General Counsel and a member of the market reporting team not directly involved in the complaint.
