FAQs

Under ‘Latest’ on the right side of your customized Home page you’ll easily find your usual newsletter content (e.g. US Egg Market Update, US Poultry Market Update, etc) and can click in from there.

Once viewing the newsletter you’ll see the download button in the top right to save the PDF to your device.

For further guidance, download our explainer here.

As your Home page is customized to the commodities you added to your favorites, the ‘Latest’ section on the right of the screen shows the same content you’re used to reading.

Along the bottom of the page under ‘Your top stories’ you’ll find news tailored to your commodities. Whereas in COMTELL this was on a local level only, in Expana you’ll also see Global news that’s relevant to your category.

For further guidance, download our explainer here.

Once logged in you will see the onboarding page which asks for you to select a few favorite commodities in order to personalize your home page.

If you know the Comcode you can type that in the search bar. If not, you can use key words, such as “large white, midwest” if you’re searching for our UB Shell Egg series. Click the series from the search results and it’ll be added to your favorites. You can search for as many series as you need to.

Click ‘Done’ on the bottom right of the page and you’ll be taken to your customized home page.

If you need further guidance, download our guide here.

Your log-in details for COMTELL and Expana are the same.

From the transition date, you can simply go to https://app.expanamarkets.com/en and login.

TOP TIP: Your password may already be stored in your browser, so you may not need to remember it. If you can’t remember it, just click on the Forgotten Password link to reset it.

If you are not sure of the email address you use for COMTELL, you can find it in COMTELL by clicking on your initials and then My Account.

If you need further guidance, download our explainer here.

To ensure you receive all important migration updates, please add [email protected] and [email protected] to your allow list in your email settings. Adding these addresses ensures our messages aren’t blocked or sent to your spam/junk folder.

If you’ve already added the addresses and still aren’t receiving emails, please check your spam folder and contact your IT team to confirm that emails from our domain are not being filtered.

We’d love to hear from you! Feel free to email your Client Success Executive or Account Manager with your thoughts or recommendations on Expana and they will pass them onto our Product Development Team. You can also submit feedback through the Support Form: https://www.expanamarkets.com/contact/contact-support/.

The Client Success Team is ready to assist you. You can contact us anytime via this support form: https://www.expanamarkets.com/contact/contact-support/.

COMTELL will soon be discontinued for all users, following a personalized timeline based on your transition date—typically within a month. You’ll receive notifications within COMTELL and by email before your access ends. For updates, questions, or feedback, please stay in touch with your Expana account team.

We’ll be retiring the COMTELL platform to give you access to a more powerful experience with Expana. Built from the ground up, Expana combines the best of our legacy platforms – Urner Barry, Mintec and Feedinfo – into one unified solution. It delivers broader data coverage, smarter features and advanced tools that simply weren’t possible on the older platforms. You will be given a few weeks notice before we turn off the Urner Barry platform.

Price data is typically updated weekly, with ongoing commentary and analysis during major harvest and export periods.

Yes. Our data supports cost modelling for seasoning mixes, chilli sauces, frozen meals, and spice-forward ready-to-eat products.

They’re used in spice blends, sauces, seasonings, hot sauces, ready meals, and marinades. They’re also used in non-food applications like traditional remedies and some cosmetic products.

We track whole chillies (by origin and variety), crushed variants including powder and flakes, and some related capsicum-based products where relevant to cost modelling and procurement.

Prices are influenced by climate conditions during harvest, pest infestations, post-harvest drying quality, logistics bottlenecks, and food safety standards such as pesticide residue levels.

India is the dominant producer and exporter, followed by China and Mexico. Indian regions like Andhra Pradesh and Telangana lead domestic production, with key export markets in Asia, Europe, and the Middle East.

It reflects export pricing from major producing countries like India and China, as well as transport costs, currency fluctuations, and supply-demand shifts across global trade lanes.

Cardamom benchmarks are updated on a regular basis—monthly for most series. Editorial commentary is provided to explain price movements and seasonal trends.

Yes. Our platform supports cost modelling for products such as spiced snacks, herbal teas, baked goods, and blended spice mixes. Get more information about cost modelling features.

Cardamom is widely used in baked goods, sweets, curries, flavoured teas and coffees. In Middle Eastern markets, it is also used in spiced rice and desserts. Some varieties are processed into powder or essential oils.

Yes. We cover multiple grades including Bold, Super Bold, and Split pods. Our data includes both whole pods and seeds used in food and non-food applications such as traditional medicine.

Key factors include rainfall levels, fungal disease outbreaks, pest issues, availability of labour, and drying methods. Market prices are also sensitive to currency fluctuations, regional political stability, and demand surges during religious or cultural holidays.

We provide benchmark data for cardamom sourced from Guatemala and India—together responsible for nearly 65% of global production. Pricing includes CIF Europe, ex-warehouse US, and FOB export levels.

Cardamom prices reflect a combination of farmgate costs, harvesting frequency, weather impacts, export volumes, and demand from key markets like the Middle East.

Absolutely. Our forecasts incorporate trade data, macro trends, landing volumes, and pricing momentum. Learn more about our forecasting features.