FAQs

Feedinfo will soon be discontinued for all users, following a personalized timeline based on your transition date – typically within a month. You’ll receive notifications within Feedinfo and by email before your access ends. For updates, questions, or feedback, please stay in touch with your Expana account team.

We’ll be retiring the Feedinfo platform to give you access to a more powerful experience with Expana. Built from the ground up, Expana combines the best of our legacy platforms – Urner Barry, Mintec and Feedinfo – into one unified solution. It delivers broader data coverage, smarter features and advanced tools that simply weren’t possible on the older platforms. You will be given a few weeks’ notice before we turn off the Feedinfo platform.

Resetting your password is easy. Go to platform login page, then click reset password and follow the instructions. If you have any problems, get in touch with our support team.

Yes. You can contact our Customer Success Team to request that Expana IQ is deactivated for your subscription. Please note that AI-powered search features cannot be turned off.

Expana’s private cloud infrastructure is hosted across Microsoft Azure regions in the UK, EU, and US, depending on the service and architectural requirements. Customers do not currently have the ability to select a specific hosting region. 

No. Expana IQ user chat transcripts are not used to train LLMs. 

 

However, we may review or analyse Expana IQ user chat transcripts to enable us to investigate bugs or issues so that we can improve Expana IQ for all our customers, and to enable us to learn from how users interact with Expana IQ, so that we can inform future product development to benefit all our customers.

No. All LLMs used by Expana IQ are hosted directly within Expana’s private cloud infrastructure on Azure. This enables us to ensure that any information sent to or received from LLMs remains in Expana’s private environment and is not sent to the servers of any third-party LLM providers (such as OpenAI, Anthropic or others).

No. Your Expana IQ chat transcripts are only used to serve your experience. They are not shared between customers. 

 

However, we may review or analyse Expana IQ user chat transcripts to enable us to investigate bugs or issues so that we can improve Expana IQ for all our customers, and to enable us to learn from how users interact with Expana IQ, so that we can inform future product development to benefit all our customers.

Yes. Expana IQ user chat transcripts are stored to enable users to revisit and continue chats in the future. We also store Expana IQ user chat transcripts to enable us to investigate bugs or issues so that we can improve Expana IQ for all our customers, and to enable us to learn from how users interact with Expana IQ, so that we can inform future product development to benefit all our customers. 

 

However, we give users control over their Expana IQ chat data – users can delete chats at any time by using the controls at the top of each Expana IQ chat window. Further user controls will be rolled out over time.

Expana IQ follows Expana’s established security policies and controls. All customer data is treated as confidential and is encrypted in transit (TLS 1.2 or higher) and at rest (AES-256 or equivalent). Access is restricted to authorised personnel in line with Expana’s access control policies. 

Further details on Expana’s security framework and policies are available via our Trust Centre. 

Expana IQ’s use of user personal data is governed by Expana’s Privacy Policy and the Data Protection terms between Expana and the subscribing customer. 

 

Expana IQ processes user personal data (such as Expana IQ user chat transcripts, Expana user preferences and user actions on the Expana platform) to provide users with requested information and relevant insights across the Expana platform. We will also process any feedback you choose to provide about Expana IQ features. 

 

We take the privacy and security of your personal data seriously. Any user personal data used by Expana IQ (including Expana IQ user chat transcripts): 

 

– Is not available to other customers and is only used to serve your experience, to help us make improvements to Expana IQ (e.g. fix bugs or issues) and to inform future product development (e.g. based on how users are interacting with Expana IQ). 

– Is not sent to any LLM outside of Expana’s private cloud infrastructure and is therefore not accessible by any external third-party LLM provider.

– Is not used to train any LLMs. 

 

Expana IQ user chat transcripts are retained by Expana for one year, unless organisations opt for an alternative retention period. Users can also delete their chats at any time.

As with all AI tools, Expana IQ can hallucinate or make mistakes. Whilst we take great care in creating the best products that we can, users are responsible for checking that the outputs from Expana IQ are correct. 

 

AI tools can sometimes behave in ways that are inaccurate, incomplete, or unreliable. For example, the responses that you receive may not accurately reflect the content they are based on, or they may generate content that sounds reasonable but is incomplete. 

 

Expana IQ should therefore be used as a tool, rather than as a definitive authority. We encourage you to think about the situations when you use these features and review the quality of the responses you receive.

No. Expana IQ uses specific models for specific use cases to ensure a high-quality experience. We do not support provider selection.

Expana IQ utilises LLMs provided by established third–party LLM providers, hosted directly within Expana’s private cloud infrastructure on Azure. The specific models used vary by use case and are subject to change over time, as we seek to use the most suitable models for each use case.

Expana IQ uses a variety of AI techniques and technologies, depending on the specific use case. This includes machine learning models trained on Expana data, natural language processing (NLP) techniques such as embedding models, and large language models (LLMs) to power generative AI use cases.

An early version of Expana IQ is already live, powering a range of features in the Expana platform, including search and automated cost model building. Expana IQ is still in active development, and we will be releasing more features over time.

Expana IQ is Expana’s AI engine, designed to enhance the functionality of the Expana platform with advanced AI features. It helps users maximize the value of their Expana subscription by sifting through vast amounts of data and content to quickly highlight the most important and relevant information, automating time-consuming tasks, and compiling insights into clear and actionable summaries and reports. 

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Under ‘Latest’ on the right side of your customized Home page you’ll easily find your usual newsletter content (e.g. US Egg Market Update, US Poultry Market Update, etc) and can click in from there.

 

Once viewing the newsletter you’ll see the download button in the top right to save the PDF to your device.

 

For further guidance, download our explainer here.

 

As your Home page is customized to the commodities you added to your favorites, the ‘Latest’ section on the right of the screen shows the same content you’re used to reading.

 

Along the bottom of the page under ‘Your top stories’ you’ll find news tailored to your commodities. Whereas in COMTELL this was on a local level only, in Expana you’ll also see Global news that’s relevant to your category.

 

For further guidance, download our explainer here.

Once logged in you will see the onboarding page which asks for you to select a few favorite commodities in order to personalize your home page.

If you know the Comcode you can type that in the search bar. If not, you can use key words, such as “large white, midwest” if you’re searching for our UB Shell Egg series. Click the series from the search results and it’ll be added to your favorites. You can search for as many series as you need to.

Click ‘Done’ on the bottom right of the page and you’ll be taken to your customized home page.

 

If you need further guidance, download our guide here.

Your log-in details for COMTELL and Expana are the same.

 

From the transition date, you can simply go to https://app.expanamarkets.com/en and login.

 

TOP TIP: Your password may already be stored in your browser, so you may not need to remember it. If you can’t remember it, just click on the Forgotten Password link to reset it.

If you are not sure of the email address you use for COMTELL, you can find it in COMTELL by clicking on your initials and then My Account.

 

If you need further guidance, download our explainer here.